Overview

At auralift.store, we aim to provide reliable and transparent shipping for every order. Because we operate as a dropshipping store, some products may be shipped directly from third-party suppliers or fulfillment partners. As a result, shipping times and delivery methods may vary depending on the product and destination.

Order Processing

Orders are generally processed within 2–3 business days  after payment is successfully received.

Orders are not processed or shipped on weekends or public holidays. Processing times may be longer during sales, holidays, product launches, or periods of high order volume.

You will receive an order confirmation by email after placing your order. Once your order has shipped, we will send a shipping confirmation email containing tracking information when available.

Shipping Times

Estimated delivery times are as follows:

• Standard shipping: 3-4 Business days

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to the destination, shipping carrier, customs processing, weather, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout unless otherwise stated.

From time to time, we may offer free shipping promotions or other shipping discounts. Any promotional shipping terms will be displayed on our website or at checkout.

International Shipping

We may ship to selected countries. Available shipping destinations and costs will be shown at checkout.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product or shipping price unless expressly stated and are the customer's responsibility.

Customs authorities may also delay delivery. We cannot guarantee that international orders will clear customs or arrive within the estimated delivery timeframe.

Tracking Information

Where available, tracking information will be sent to the email address provided at checkout.

Tracking information may take several business days to update after the order has been shipped. Some shipping methods or destinations may not include tracking.

If your tracking information shows that your order was delivered but you have not received it, please check with household members, neighbors, building management, or your local carrier before contacting us.

Split Shipments

Because products may be shipped from different suppliers or fulfillment locations, items in the same order may arrive in separate packages and at different times.

You will not be charged additional shipping fees for split shipments unless the applicable shipping terms at checkout state otherwise.

Incorrect or Incomplete Address

Please ensure that your shipping address is accurate and complete before submitting your order.

We are not responsible for orders delayed, returned, or delivered incorrectly because of an incorrect, incomplete, or outdated address provided by the customer.

If you contact us before your order has shipped, we will try to update the address, but we cannot guarantee that changes can be made.

If an order is returned to us or our supplier because of an incorrect address, additional shipping charges may apply for reshipment.

Lost, Damaged, or Missing Packages

If your package appears damaged upon delivery, please take photographs of the package and product, if possible, and contact us as soon as possible.

If your order has not arrived within the estimated delivery timeframe, please contact us at zrsycoo481@gmail.com so we can investigate with the shipping carrier or fulfillment partner.

We are not responsible for packages that are confirmed by the carrier as delivered to the address provided at checkout. However, we will make reasonable efforts to assist you in contacting the carrier.

Delays Outside Our Control

We are not responsible for shipping or delivery delays caused by events outside our reasonable control, including:

• Shipping carrier delays
• Customs processing
• Severe weather
• Natural disasters
• Strikes or labor disruptions
• Public holidays
• Incorrect address information
• Government restrictions
• High order volumes
• Other unforeseen circumstances

Changes or Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

Once an order has been processed or shipped, we may be unable to make changes or cancel it. In such cases, any return or refund request will be handled according to our Refund & Return Policy.

Contact Us

If you have questions about shipping or your order, please contact us:

auralift.store
Email: zrsycoo481@gmail.com