At auralift.store, we offer a 7-day return policy. You have 7 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return, your item must be unused, unworn, in its original condition and packaging, with tags attached. Proof of purchase may be required.

How to Request a Return

To request a return, contact us at zrsycoo481@gmail.com with your order number and reason for the return.

Please do not send any item back before contacting us. If your return is approved, we will provide you with the appropriate return instructions and return address.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with your order number and photos of the issue. We will review the situation and provide an appropriate solution.

Non-Returnable Items

Certain items may not be eligible for return, including personalized products, hygiene-sensitive/personal-care products, sale items, and gift cards, unless required by applicable law.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days.

If you have any questions, contact us at zrsycoo481@gmail.com.

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